J.A.'s review of Urban Roots Salon

Urban Roots Salon

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Customer Reviews & Ratings
Complaint Posted 3/7/2010
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Review 3/7/2010
Wow, their customer service skills have much to be desired. This was the fourth appointment I've made here and I've only been there once. Granted, the first time was okay. I got a body wave and it turned out very well, but they forgot to tell me to prepare myself to be there for four hours. I was starving! Guess they worked under the assumption that I, too, was a stylist and should've known that I was going to be there that long. Big mistake. Anyway, my next appointment was at 10am for some highlights. I received a text reminder for a weave. Well, again they *assumed* that I knew weave was interchangeable for highlights. How stupid of me. So I get this phone call from the receptionist if I could change my time to 11am. I said, "Well, you know I did schedule it for 10 because I just wanted to get it done asap." Her next statement: "Um, do you have somewhere to be?" WOW! I didn't get mad because she sounded like she just graduated high school and this was her first job. BUT, on my appointment day I get a phone call from the stylist and the very first thing out of her mouth is: Are you almost here? I'm sorry, do I know you to speak to me that way? Okay... Well, she nonetheless went on to tell me that my appointment would have to be changed to 12:30pm because another client came in at my time--essentially. By that point I was over Urban Roots and their cheap service--if that's what you'd even call it. Honestly, the way these people treat their clients, you'd think they don't need us. Guess the economy didn't break their bank... and boy, what a huge bank it is. Have you seen their prices???
 
 
 
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Additional Business Information
Hours   Phone   (562) 904-8004 Address   8312 Firestone Boulevard
Downey, CA 90241
Website   http://www.urbanrootssalon.com Email  
Contact   Rose Boveda-Ibarra Other  
 
 
 
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