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Review 12/2/2010
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Greetings Mr. Yon,
Insightful feedback such as yours is invaluable to our Company, as it can oftentimes facilitate in the refinement and betterment of our products and services.
We regret to learn of your recent experience using the GM1504 dash kit and this mutual disappointment certainly merits our Company's best efforts towards reconciliation.
The GM1504 product manual has since been amended to clarify the discrepancy that exists between the printed assembly instructions and those that are appropriate to this particular vehicle application.
If it is acceptable to you, we would like to furnish you with a vehicle specific Dash kit that has been thoroughly evaluated and shown to be of proper fitment, without any additional costs or obligations to you.
We kindly ask that you please indicate your mailing address and a substitute dash kit will be promptly provided to you via expedited mail service.
Please feel free to reach myself or our staff for any additional concerns at 800.363.4490 ext. 154. (M-F 8a-5:30p, Sat 8a-2p PST)
We appreciate the opportunity to assist you in earnest, until a satisfactory result is achieved.
Respectfully yours,
JB
Customer Support Supervisor
Scosche Industries
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