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Review 10/27/2009
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This company does business under the name of Nationwide Movers. They are a moving broker, meaning that they solicit business and they contract it out to actual moving companies. They engage in gross and fraudulent misrepresentation when giving quotes for services. They are also dishonest and provide customers with false information. I was quoted $1300 for the move and ended up paying $2000. The subcontractors, Manchester Moving & Storage, out of Melrose Park, Illinois, has a couple of guys who spoke virtually no English load the truck and then demand that i pay them $2600! If i did not agree, they would keep my deposit and charge me for the loading and unloading time. Josef from Nationwide also assured me that i would be able to pay half for the move at pick up and other half at delivery, and assured me that VISA is accepted. Manchester, however, demanded that i either charge the entire balance of 2600 on my credit card, or pay cash only on delivery. I paid Manchester 1300 as i promised and attempted to deal with nationwide to get them to live up to their quote. No such luck. All my calls and voicemails to "joe" were completely ignored. The one time i did speak with him, he said that i need to speak with the "dispatcher". I was fraudulently inducted to do business with Manchester Moving and Storage. i never contacted them and never had any negotiations with them about my move or the price. Essentially, i was put in a position where i had to argue with Manchester about a quote that was provided by another business entity. I am still unclear exactly as to the relationship that exists between these two companies. Nationwide never once told me that some other company would be performing the move. The movers said they are "subcontractors" and the dispatcher from Manchester told me they are "an agent" of nationwide. Overall, this was the worst experience at a time when i was already stressed from moving across the country. i plan to file suit against Nationwide. I sincerely hope that this review helps anyone looking to move avoid this scam. Nationwide Movers, DBA Paramount Van Lines, needs to be put out of business permanently.
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Business's response - by Josef E.on 6/3/2010
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Kristina M. did book a job with us,she had a small move less than a minimum we spoke with her and added items up to her quote without changing the price.Kristina made up her mind that she has a flat price and with that she can add as much as she wants.The movers were there and she was not.They waited for her until she arrived and did not touch or Load any thing until she confirmed the price for all additional items.After delivery Kristina calls ans wants a refund.We did speak with her before the move on moving day and never ignored her calls.She did not get a refund as she wanted us to take all the items.
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