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They seem good but take no responsibility once something goes wrong
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I've tried to be patient with this company but sadly they simply are not responsive after your move. The estimator promised a variety of services during the quote phase that were not completed. They were supposed to pack all furniture in pads, pack my mattress in a carton and pack a free standing mirror in a carton as well. In fact the estimator told me that this was required by King Van since the #1 insurance claim they received was damaged mattresses. So even though I didn't think necessary, I agreed. The quote for these extra services was $73 for the mattress & carton box and labor.
Unfortunately the crew who showed up did not show up with this stuff and blamed the estimator. The estimator blamed the crew and said since I accepted the move (what else was I to do, not move because they didn't show up with a few cartons!?!) there was nothing they could do. I finally got them to agree to a refund 5 days after my move. However, 6 weeks later no refund had been received. I then mentioned the words BBB and Attorney General and suddenly they said they "would" credit my cc for the $73.
However, that was over 3 weeks ago and I've heard nothing, not even from their CFO Edwin Nabal who was cc'ed on the emails. So now I have to let everyone know to steer clear of this company. They seem good during the quote phase and my estimator Dale Hintz seemed like a good guy, which is why I chose them. However, as everyone fears - once you choose them if anything goes wrong their whole attitude changes. Don't risk moving with them, you won't get satisfaction.
On another note, the crates they moved my stuff in were falling apart. You'd be pretty upset if you paid thousands to move across country and damaged crates showed up.
Run away from King Relocation Services, (dba King Van & Storage). They stole my $73. Don't let them take advantage of you too.
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