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Review 3/19/2010
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Might be ok for local moves, but for inter-state they'll sub-contract your move out to unknown parties. Just moved from LA to NY
But their own operation isn't that great either. The packing crew was incompetent - complaining about the estimator, packing toilet brushes in with food, yelling at each other, and pretending to pack boxes that they did not actually pack (but charged me for anyway, of course)
The loading crew was ok, but the trucker and arrival went terribly.
9 hours late. Lost boxes.
When I called Andy's to complain, they basically said: "Sorry, not our problem" - call NA Van Lines. They took no ownership of the situation. Just because Andy's might have good reviews doesn't mean anything if they will have someone else actually execute the move.
Of course the driver fled right after he dropped off the last box - and we didn't realize that we hadn't gotten two of them because the guy filled out the inventory sheet himself. Some of them we checked off - but incorrectly as the driver and his assistant were either dyslexic or lacking in the English language enough to call out the right numbers. And anyway, when the driver says "9am, Sunday" for drop off and arrives at 6pm Sunday - and finally finishes unloading at 9pm - at a second location no less - how likely is it that a customer is going to notice that two boxes are missing?
So we're out $600 worth of stuff, and Andy's says "not their problem"...
So much for customer service
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