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Review 3/10/2011
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BEWARE, this company bugged me daily for my debit card information and the manager Nathan Green bugged me daily and his Moving consultant Rae and said he will take care of my move because he wanted me to be happy. Then I felt comfortable and gave it. Then I saw bad reviews about them the same day I gave them my information and changed my mind and told them I didn't want their services. I emailed Rae on 3/3/11 and said I changed my mind and to credit back my account, they have not as of this day.
I didn't send in the approval authorization letter for them to take from my account but they took it anyway before my approval was sent in and now they feel they can take their time returning it, which was illegal without my authorization form. Now I keep calling and emailing about them and they don't acknowledge me. I told them I would write a true review about their services towards me. By the way they told me it was other moving companies were possibly writing the bad reviews and I said I don't know that. NOT! I believe it is true. I truly wanted to trust Nathan that he would do right by me.
They are holding my $420 hostage and I am on disability and can't afford giving that kind of money away. They low-balled my move and now that makes me feel they would have held my things hostage if I went through with it, since they aren't making things right with me and illegally took my money without the authorization sheet. I keep getting "withheld" calls with no one there.
So beware! They freely took my money without getting the approval letter back, don't give them your information, my intuition warned me but I didn't listen and also warned me they might hold my things hostage and that's the reason for the low rate. They by law have 15 days to return it, but the manager told me they would do it right away. I told them I want a confirmation number, and I haven't heard from them yet. So now I'm not important to come clean with right away. This company has a shady way of doing business and only one good review on BBB website with their years of service.
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