Terry C.'s review of Ace Canopy

Ace Canopy

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Complaint Posted 9/10/2010
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Review 9/10/2010
Agree with other reviews. Product purchased was a super heavy duty 12x20 snow canopy kit that was supposed to be completely enclosed and water proof. The sides to this would not even come completely to the metal poles. We had to add more tarps to cover around the corners. This company misrepresented their product. Sent out mispackaged products. They will not honor their original warranty as stated when product was purchased. Poles were to have a 3 year warranty and the tarps a one year warranty. When we call to have a front panel replaced after only 8 months we were told that the canopy only had a 30 day warranty. How can this be a heavy duty snow canopy if it only has a 30 day warranty? Product/tent was inferior to what was sold. Would defiantly not recommend this company of product.

On the plus side the poles are exceptional.
 
 
Business's response - by Daniel R.on 9/15/2010
Dear Customer, I apologize for the product you received and the trouble you have gone thru. I would like to fix this. I would just need some detailed information from you. If you could please provided me with your order number, product ordered, shipping address, product defect and if you could please email all this information to me at danielr@abadak.com. I would be more than happy to correct the problem of course at no cost to you. I can also be contacted by phone at 661-233-8693 or toll free at 1-800-838-3057 ext 693. Thank You Daniel Ramirez Office Manager Abadak Inc. 661-233-8693 1-800-838-3057 ext 693
 
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Additional Business Information
Hours   Monday - Friday 8am to 4pm Phone   (800) 838-3057 Address   38940 Trade Center Drive
Palmdale, CA 93551
Website   http://www.acecanopy.com Email   danielabadak@yahoo.com, Danielr@abadak.com
Contact   Daniel Ramirez Other  
 
 
 
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