Gowri S.'s review of Shuttle 2 Lax.Com

Shuttle 2 Lax.Com

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Customer Reviews & Ratings
Complaint Posted 6/18/2018
. 1
. 0
NOT RELAIABLE
I book a trip to LAX 4 days ago. When I signed, the confirmation indicated that I will be picked up at 8 PM and dropped at LAX at 9:15 PM. MY flight time was 10:20 Pm. I got a email few hrs before the pick up time stating that I will be picked up early at 7:45 PM then an other stating will be picked up at 8:45 then an other stating will be picked up at 8:52. I called to check when I will reach LAX- they told me because it was a shared ride, I will reach around 10:03 PM!!! AND My flight is at 10:20 PM!!! I told them I will miss my flight , if they can pick me up at an earlier time! The customer representative was extremely RUDE and told me to upgrade to premium and pay $90 or cancel and pay a cancellation fee of $5. She did not care that due to their bad organization at their end, I will going to miss my flight!!! Last min, I was extremely stressed - I had no other way but to cancel and find an alternate ride to LAX. IF they want customers, they better work on plan well and have better trained customer reps. I am not planning to take shuttle2LAX anymore (very unreliable and stressful to work with and untrained staff) and will also discourage my family and friends and anyone I know from using them as well.
 
 
 
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Additional Business Information
Hours   24 hours a day, 365 days a year. Phone   Address   8726 South Sepulveda Blvd. #D-B24
Los Angeles, CA 90045
Website   http://www.shuttle2lax.com Email   customerservice@shuttle2lax.com
Contact   Customer Service Other  
 
 
 
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